Mainfactor Platform

Welcome to Mainfactor.io ! With easy-to-use tools, customizable templates, and comprehensive support, we empower you to create your dream online business. Start building your eCommerce website today!

Mainfactor.io Support

We collect information and process transactions on this platform related to your e-commerce and merchandise business. Please follow the prompts to give us the information we require to launch your store.

We collect information and process transactions on this platform related to your e-commerce and merchandise business. Please follow the prompts to give us the information we require to launch your store.

What does this platform do?

The standard turnaround time is 1-3 days, however it can launch more quickly, or it can take longer depending on a number of factors, including but not limited to, accuracy and completeness of the information we receive from you, your responsiveness

The standard turnaround time is 1-3 days, however it can launch more quickly, or it can take longer depending on a number of factors, including but not limited to, accuracy and completeness of the information we receive from you, your responsiveness to our questions and concerns, and the time of year (e-commerce is a seasonal business, and it takes longer to launch a shop during the holiday times).

How long will it take to launch my shop once I complete the form?

We recommend you use godaddy.com to secure the domain you wish to use for your shop, if you wish to use a new domain. If you already own a domain you would like to use, we will be able to setup a subdomain (shop.yourdomain) on your existing URL, in w

We recommend you use <a href="http://godaddy.com/">godaddy.com</a> to secure the domain you wish to use for your shop, if you wish to use a new domain. If you already own a domain you would like to use, we will be able to setup a subdomain (shop.yourdomain) on your existing URL, in which case there is no need to purchase a new domain. We will send a request form to you for information on your existing domain following your onboarding through this platform. If you chose the &#x201C;Merch Page&#x201D; option you will not be able to use a custom domain.

How do I secure a domain name / URL for my shop? Can I use my existing domain?

If you are an enterprise client, please discuss your ideas with your assigned e-commerce manager.  If you are not an enterprise client, please send us ideas through our support portal and we will get back to you!

If you are an enterprise client, please discuss your ideas with your assigned e-commerce manager. &#xA0;If you are not an enterprise client, please send us ideas through our support portal and we will get back to you!

I have ideas for other products I would like to sell that are not showing as available for me to setup for my shop. How can I order different kinds of products for my shop?

Shopify is the core e-commerce technology platform that we utilize to host and manage your shop. Shopify provides templates that we design within to make sure your store is cutting edge, both from an aesthetic and functional perspective. Please brows

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shopify is the core e-commerce technology platform that we utilize to host and manage your shop. Shopify provides templates that we design within to make sure your store is cutting edge, both from an aesthetic and functional perspective. Please browse through the relevant themes and select the theme you would like for your store in Step 2 of the platform onboarding. The theme will dictate the layout and functionality of the shopping experience in your store.

What is a Shopify template and how is it used?

Within each Shopify theme there is the ability to select a different layout style. The Template Layout selection enables you to set the framework for how products and content is displayed within the Shopify theme that you select.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Within each Shopify theme there is the ability to select a different layout style. The Template Layout selection enables you to set the framework for how products and content is displayed within the Shopify theme that you select.

What is a template layout and how is it different from a theme?

This platform currently does not allow for you to perform all of the design functions and quickly spin up a shop on your own, although we do plan to offer that functionality in the future. Currently this platform serves as a tool to quickly inform us

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This platform currently does not allow for you to perform all of the design functions and quickly spin up a shop on your own, although we do plan to offer that functionality in the future. Currently this platform serves as a tool to quickly inform us of your e-commerce needs, so that we can efficiently launch, and then manage your e-commerce business. &#xA0;We do not currently take on existing store fronts through this platform, but if you have an existing successful Shopify storefront, please contact your e-commerce representative, or other representative at the company, and we can review your request.

Why Can’t I Just Design and Launch My Own Store Front and then have you fulfill?

Your site or store logo should be the core logo you use across your store, this is typically placed in the upper left hand corner of your store. This is usually the same logo you may use for your brand as a whole, on your social media profiles, and o

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your site or store logo should be the core logo you use across your store, this is typically placed in the upper left hand corner of your store. This is usually the same logo you may use for your brand as a whole, on your social media profiles, and on your primary website. If you do not have a logo, or you would like a new one produced, you can purchase one on the platform.

What should my site/store logo be?

Your Desktop Hero Banner is the primary banner image on the homepage of your site, and must be rectangular in shape and approximately 2 times as wide as it is tall. This can be an image of you or brand-related imagery as an entrance-image for your st

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your Desktop Hero Banner is the primary banner image on the homepage of your site, and must be rectangular in shape and approximately 2 times as wide as it is tall. This can be an image of you or brand-related imagery as an entrance-image for your store. If you would like a new banner designed by us, you may purchase that service on the platform. Your mobile banner should be the version of your homepage banner that your store visitors see when accessing your store on a mobile device, and should be optimized for mobile-sizing. &#xA0;If you do not upload a mobile banner, your desktop banner will show, but it may not be optimized for mobile viewing.

What should my desktop hero banner and mobile banner be?

These are the core colors you will select as the basis for the presentation of your store. The colors will be used on the background, text, and headers of your store. Our expert team will select the best placement and usage of the colors that you sel

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">These are the core colors you will select as the basis for the presentation of your store. The colors will be used on the background, text, and headers of your store. Our expert team will select the best placement and usage of the colors that you select.

What are my brand colors?

These are the fonts we will use for the text on your website. You may select a font from our free library, or upload a font that you own (please only upload font files). Please ensure that for any font you upload, that you have the full rights and ne

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">These are the fonts we will use for the text on your website. You may select a font from our free library, or upload a font that you own (please only upload font files). Please ensure that for any font you upload, that you have the full rights and necessary permissions and licenses to use such fonts on a commercial website, and if applicable, for sale on merchandise.&#xA0;

What are my brand fonts?

Print on Demand (POD) items are made-to-order, meaning they are produced as orders come in, on-demand. The benefit of POD is that there is no stock risk or up front cost for stock. The downside of POD is that there can be some quality control issues

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Print on Demand (POD) items are made-to-order, meaning they are produced as orders come in, on-demand. The benefit of POD is that there is no stock risk or up front cost for stock. The downside of POD is that there can be some quality control issues on select orders that go out (a typical error rate is around 5%, where standard stocked goods might have an error rate of 2%), further the general quality of print on demand tends to not be quite as high as goods that are manufactured in bulk. Lastly, print on demand items tend to be more expensive per unit than products that are manufactured in bulk. Print on demand items are usually digitally printed, where products made in bulk are usually screen printed, hybrid printed (screen + digital), transferred, or embroidered.

What is POD (Print on demand?)

Custom products and stocked goods are items that you order in bulk for a cost per unit, plus any applicable freight, shipping and handling charges. These are items you order in bulk and we store in our warehouse, and ship out as orders come in. Produ

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Custom products and stocked goods are items that you order in bulk for a cost per unit, plus any applicable freight, shipping and handling charges. These are items you order in bulk and we store in our warehouse, and ship out as orders come in. Products made in bulk are usually screen printed, hybrid printed (screen + digital), transferred, or embroidered.

What are Custom Products and Stocked Goods?

The COG or Cost of Goods is your cost per unit on the applicable item you have selected. For Print on Demand, the COGs will be billed back against your product sales and retained by us to cover that cost. For stocked goods (goods manufactured up fron

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The COG or Cost of Goods is your cost per unit on the applicable item you have selected. For Print on Demand, the COGs will be billed back against your product sales and retained by us to cover that cost. For stocked goods (goods manufactured up front), you will need to purchase the stock, and we will hold it in our warehouse.

What is a Cost of Goods or COG?

The Retail Price, Product Price, or MSRP (Manufacturer’s Suggested Retail Price), is the price you will charge to the consumer.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Retail Price, Product Price, or MSRP (Manufacturer&#x2019;s Suggested Retail Price), is the price you will charge to the consumer. &#xA0;

What is a Retail Price, Product Price, or MSRP?

It depends. Print on demand orders ship from a network of facilities around the world, and depend on the item and location of the customer. Stocked goods in the US typically ship from Texas, Michigan, or Pennsylvania.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">It depends. Print on demand orders ship from a network of facilities around the world, and depend on the item and location of the customer. Stocked goods in the US typically ship from Texas, Michigan, or Pennsylvania.

Where do you ship products from?  What warehouse?

Yes, we are the merchant of record for the store and handle all sales tax collection and remittance in all applicable states.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, we are the merchant of record for the store and handle all sales tax collection and remittance in all applicable states.

Do you handle all sales tax remittance?

Yes, we handle all payment processing and credit card transactions and accept all major payment providers including Visa, Mastercard, American Express, Discover, Paypal, Google Pay, Apple Pay, Shop Pay (Shopify), and more.

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, we handle all payment processing and credit card transactions and accept all major payment providers including Visa, Mastercard, American Express, Discover, Paypal, Google Pay, Apple Pay, Shop Pay (Shopify), and more.

Do you handle payment processing and credit card transactions?

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please contact your Mainfactor&#xA0;team.

I have questions about your fees and how you charge me.  How can I get answers about your fees?

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please contact your Mainfactor team.

When will I be paid for my sales?

This refers to the number of locations where a print is made (example: just the front of the tee would be 1 print hit area, or front + back would be 2 print hit areas).

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This refers to the number of locations where a print is made (example: just the front of the tee would be 1 print hit area, or front + back would be 2 print hit areas).

What does number of print hits mean when I am making a garment / printable order?

High color printing is any print on any garment that is 6 or more colors (the graphic used has more than 6 or more colors in it).

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">High color printing is any print on any garment that is 6 or more colors (the graphic used has more than 6 or more colors in it).

What is high color printing?

Low color printing is any print on any garment that is 5 or less colors (the graphic used has 5 or less colors in it).

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Low color printing is any print on any garment that is 5 or less colors (the graphic used has 5 or less colors in it).

What is low color printing?

We have a wide range of brands available, and inventory is constantly changing. Examples of the blanks we use are as follows:. Economy T-Shirt: Gildan Tee G500 or Similar (example details: https://www.alphabroder.com/product/g500/gildan-adult-heavy-c

&#xA0;We have a wide range of brands available, and inventory is constantly changing.Examples of the blanks we use are as follows:Economy T-Shirt: Gildan Tee G500 or Similar (example details: <a data-fr-linked="true" href="https://www.alphabroder.com/product/g500/gildan-adult-heavy-cotton-t-shirt.html?color=ag">https://www.alphabroder.com/product/g500/gildan-adult-heavy-cotton-t-shirt.html?color=ag</a> )Standard T-Shirt : Bella Canvas 3001c or similar (example details: <a data-fr-linked="true" href="https://www.alphabroder.com/product/3001c/bella--canvas-unisex-jersey-t-shirt.html?color=51">https://www.alphabroder.com/product/3001c/bella--canvas-unisex-jersey-t-shirt.html?color=51</a> )Premium T-Shirt : Comfort Colors 1717 or similar (example details: <a data-fr-linked="true" href="https://www.alphabroder.com/product/c1717/comfort-colors-adult-heavyweight-t-shirt.html?color=17">https://www.alphabroder.com/product/c1717/comfort-colors-adult-heavyweight-t-shirt.html?color=17</a> ).Economy Long Sleeve: Gildan G540 Adult Heavy CottonStandard Long Sleeve: Bella + Canvas 3501 Unisex Jersey Long-Sleeve T-ShirtPremium Long Sleeve: Comfort Colors C6014 &#xA0;Adult Heavyweight RS Long-Sleeve T-Shirt&#xA0;Economy Hoodie: Gildan G185 Adult Heavy Blend&#x2122; 8 oz., 50/50 Hooded SweatshirtStandard Hoodie: Independent Trading Co. SS4500 &#xA0;- Midweight Hooded SweatshirtPremium Hoodie: Independent Trading Co. PRM4500 &#xA0;- Midweight Pigment-Dyed Hooded SweatshirtEconomy Crewneck: Gildan G180 Adult Heavy Blend&#x2122; Adult 8 oz., 50/50 Fleece CrewStandard Crewneck: Independent Trading Co.SS3000 &#xA0;- Midweight SweatshirtEconomy Zip-up Hoodie: Lane Seven LS14003 Unisex Premium Full-Zip Hooded Sweatshirt&#xA0;Standard Zip-up Hoodie: Gildan G186 Adult Heavy Blend&#x2122; 8 oz., 50/50 Full-Zip Hooded Sweatshirt&#xA0;Standard Joggers: BELLA + CANVAS 3727 - JoggersStandard Shorts: Independent Trading Co. PRM50STPD - Pigment-Dyed Fleece Shorts&#xA0;<style type="text/css" id="isPasted"></style><style type="text/css"></style><table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="table-layout: fixed; font-size: 10pt; font-family: Arial; border-collapse: collapse; border: none; margin-left: calc(99%); width: 1%;"><tbody><tr style="height:21px;"><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Economy Quality T-Shirt (Builder)&quot;}" style="overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;"> </td></tr><tr style="height:21px;"><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Standard Quality Zip-Up Hoodie (Builder)&quot;}" style="overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;"> </td></tr></tbody></table>