What does this platform do?
We collect information and process transactions on this platform related to your e-commerce and merchandise business. Please follow the prompts to give us the information we require to launch your store.
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How long will it take to launch my shop once I complete the form?
The standard turnaround time is 1-3 days, however it can launch more quickly, or it can take longer depending on a number of factors, including but not limited to, accuracy and completeness of the information we receive from you, your responsiveness
How do I secure a domain name / URL for my shop? Can I use my existing domain?
We recommend you use godaddy.com to secure the domain you wish to use for your shop, if you wish to use a new domain. If you already own a domain you would like to use, we will be able to setup a subdomain (shop.yourdomain) on your existing URL, in w
I have ideas for other products I would like to sell that are not showing as available for me to setup for my shop. How can I order different kinds of products for my shop?
If you are an enterprise client, please discuss your ideas with your assigned e-commerce manager. If you are not an enterprise client, please send us ideas through our support portal and we will get back to you!
What is a Shopify template and how is it used?
Shopify is the core e-commerce technology platform that we utilize to host and manage your shop. Shopify provides templates that we design within to make sure your store is cutting edge, both from an aesthetic and functional perspective. Please brows
What is a template layout and how is it different from a theme?
Within each Shopify theme there is the ability to select a different layout style. The Template Layout selection enables you to set the framework for how products and content is displayed within the Shopify theme that you select.
Why Can’t I Just Design and Launch My Own Store Front and then have you fulfill?
This platform currently does not allow for you to perform all of the design functions and quickly spin up a shop on your own, although we do plan to offer that functionality in the future. Currently this platform serves as a tool to quickly inform us
What should my site/store logo be?
Your site or store logo should be the core logo you use across your store, this is typically placed in the upper left hand corner of your store. This is usually the same logo you may use for your brand as a whole, on your social media profiles, and o
What should my desktop hero banner and mobile banner be?
Your Desktop Hero Banner is the primary banner image on the homepage of your site, and must be rectangular in shape and approximately 2 times as wide as it is tall. This can be an image of you or brand-related imagery as an entrance-image for your st
What are my brand colors?
These are the core colors you will select as the basis for the presentation of your store. The colors will be used on the background, text, and headers of your store. Our expert team will select the best placement and usage of the colors that you sel
What are my brand fonts?
These are the fonts we will use for the text on your website. You may select a font from our free library, or upload a font that you own (please only upload font files). Please ensure that for any font you upload, that you have the full rights and ne
What is POD (Print on demand?)
Print on Demand (POD) items are made-to-order, meaning they are produced as orders come in, on-demand. The benefit of POD is that there is no stock risk or up front cost for stock. The downside of POD is that there can be some quality control issues
What are Custom Products and Stocked Goods?
Custom products and stocked goods are items that you order in bulk for a cost per unit, plus any applicable freight, shipping and handling charges. These are items you order in bulk and we store in our warehouse, and ship out as orders come in. Produ
What is a Cost of Goods or COG?
The COG or Cost of Goods is your cost per unit on the applicable item you have selected. For Print on Demand, the COGs will be billed back against your product sales and retained by us to cover that cost. For stocked goods (goods manufactured up fron
What is a Retail Price, Product Price, or MSRP?
The Retail Price, Product Price, or MSRP (Manufacturer’s Suggested Retail Price), is the price you will charge to the consumer.
Where do you ship products from? What warehouse?
It depends. Print on demand orders ship from a network of facilities around the world, and depend on the item and location of the customer. Stocked goods in the US typically ship from Texas, Michigan, or Pennsylvania.
Do you handle all sales tax remittance?
Yes, we are the merchant of record for the store and handle all sales tax collection and remittance in all applicable states.
Do you handle payment processing and credit card transactions?
Yes, we handle all payment processing and credit card transactions and accept all major payment providers including Visa, Mastercard, American Express, Discover, Paypal, Google Pay, Apple Pay, Shop Pay (Shopify), and more.
I have questions about your fees and how you charge me. How can I get answers about your fees?
Please contact your Mainfactor team.
When will I be paid for my sales?
Please contact your Mainfactor team.
What does number of print hits mean when I am making a garment / printable order?
This refers to the number of locations where a print is made (example: just the front of the tee would be 1 print hit area, or front + back would be 2 print hit areas).
What is high color printing?
High color printing is any print on any garment that is 6 or more colors (the graphic used has more than 6 or more colors in it).
What is low color printing?
Low color printing is any print on any garment that is 5 or less colors (the graphic used has 5 or less colors in it).
“What garments brands are available? What is meant by “Standard” “Economy” and Premium”?
We have a wide range of brands available, and inventory is constantly changing. Examples of the blanks we use are as follows:. Economy T-Shirt: Gildan Tee G500 or Similar (example details: https://www.alphabroder.com/product/g500/gildan-adult-heavy-c